 |
Virtual Town Hall introduces VTH-QA, a robust Citizen Request module, powered by the GovQA platform. The Citizen Action Center allows constituents to immediately find answers online to frequently asked questions or submit questions directly to designated staff. Citizens can also submit service requests and check on the status of previously submitted questions and requests.
VTH-QA is easy to administer and will reduce phone calls, emails and foot track, freeing up valuable employee resources. It is a tremendous management tool that creates accountability and allows requests to be tracked, reassigned and escalated. Staff replies to constituent questions can be added to the knowledge base and included for future visitors to access immediately without contacting staff yet again.
 Constituents
- Increases access to information
- Improves ability to communicate
- Empowers with 24/7 self-service
- Comforts with a site branded look
Staff
- Reduces most phone calls
- Reduces most emails
- Keeps information consistent
- Collects, manages, and reports
Municipal Management
- Centralizes all departments
- Enhances customer interaction
- Exceeds service expectations
- Tracks and reports on all city data
- Creates accountability
IT Departments also use the Citizen Request Manager module to create a dynamic IT Help Desk to track service requests and/or provide instant online solutions to common IT questions and problems.
Some current client examples:
| |
